Store Policy

Customer Care

🦜 Customer Service – XM PETS

At XM PETS, we’re just as passionate about birds and pets as you are. Our mission is to provide top-quality products, personalized support, and trustworthy service before, during, and after your purchase.

This section is here to help you get to know us better, understand our services, and feel confident that you can always reach out to us with any questions or concerns.

🛍️ Our Services

At XM PETS, we don’t just sell products — we care for your pets. We offer:

Food and supplements for birds
Cages, toys, and specialized accessories
Grooming services (nail trimming, cleaning, feather care)
Boarding services (temporary bird care)
Bird DNA testing to determine gender
Advice on nutrition, behavior, and overall bird wellness

📞 How to Contact Us

We’re here to help through multiple channels:

Phone : 702-410-5027
Email: xtrememundialbirds@gmail.com
Instagram and Facebook: @Xtrememundialbirds
Physical Store Location: 953 E Sahara Ave Suite B-10, Las Vegas, NV, 89104
Business Hours:

Monday to Saturday – 10:00 AM to 6:00 PM

Sunday – Closed

Privacy & Safety

✅ Our Customer Care Policy

Personalized Attention: Every customer matters. We listen to your needs and help you choose what’s best for your pet.
Quick Responses: We reply to all inquiries within 24 business hours.
After-Sales Support: We follow up to make sure everything is going well. If you’ve purchased a bird or any product, we’re here to guide you.
Problem Resolution: If there’s an issue with a product or service, please reach out immediately. We’ll handle it with honesty and care.

Coming to Our Store

🛡️ Shop with Confidence

We are committed to quality, transparency, and animal welfare. All our products are carefully selected, and our services are provided by trained and experienced staff.

Your trust is our top priority. Shopping at XM PETS means choosing responsible care for your birds and pets.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments