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Shipping & Returns

Shipping Policy

At XM PETS, we are committed to delivering your order safely and promptly.

 

Shipping Options & Rates:

 

  • We currently ship within the United States only.

  • Shipping rates are calculated at checkout based on the weight, size, and destination of your order.

  • Free in-store pickup is available at our Las Vegas location:

        📍 953 E Sahara Ave, Suite B-10, Las Vegas, NV 89104

 

Order Processing Time:

 

  • Orders are typically processed within 1–2 business days.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

Delivery Time:

 

  • Standard delivery time is 3–7 business days, depending on the shipping method and location.

  • Delivery delays may occur during holidays or due to carrier issues beyond our control.

 

In-Store Pickup:

 

  • Orders marked for local pickup will be ready within 1 business day (unless otherwise noted).

  • You will receive a notification when your order is ready for pickup.

  • 🇺🇸 

  • Important Notice for Out-of-State Bird Purchases

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  • If you are purchasing a bird and cannot visit our store in person, don’t worry. At XM PETS, we make sure you feel confident about your purchase by allowing you to see the bird before it is shipped:

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  • ✅ We can schedule a video call or send you recent photos and videos of the bird you are purchasing.

  • ✅ This allows you to personally check its health, condition, and behavior prior to shipping.

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  • Airline shipping guarantee:

  • In the rare case that the bird does not survive transit, the airline provides a limited live animal guarantee under their terms. We will assist you with filing a claim directly with the airline.

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  • 📌 Important: XM PETS is not responsible for loss or death caused by external factors during air transport, as the bird is under the airline’s care once shipped.

Return & Exchange Policy

At XM PETS, we strive to provide quality products and excellent service. If you need to return or exchange an item, please read our updated policy:

 

 

🐦 

Live birds:

 

  • No returns or exchanges are accepted for live birds under any circumstances.

  • We encourage customers to inspect the bird’s health, species, and condition carefully at the time of purchase or pickup.

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📦 

Other items (toys, cages, accessories, etc.):

 

  • Returns or exchanges are accepted within 5 calendar days from the purchase or delivery date.

  • Products must be:

     

    • Unused

    • In their original packaging

    • In resellable condition

  • Proof of purchase is required (receipt or order number).

  • Shipping fees (if applicable) are non-refundable.

  • Returns are not accepted for used, opened, or damaged items.

 

 

❗ Defective products or shipping errors:

 

If you receive a defective item or an incorrect product due to our mistake, please contact us within 48 hours of receiving your order so we can make it right.

 

📞 Phone: 702-410-5027

📍 Address: 953 E Sahara Ave, Suite B-10, Las Vegas, NV 89104

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