At XM PETS, we want you to be completely satisfied with your purchase. If you are not, we will gladly assist you within the guidelines of the following policy:
General Policy
We accept returns or exchanges on non-perishable cat products (toys, beds, scratching posts, collars, etc.) if they meet the following conditions:
✅ The product is unused, in its original packaging, and in resalable condition.
✅ The return is requested within 7 days of purchase or delivery.
✅ Proof of purchase is required.
Exceptions — No returns or exchanges in these cases:
🚫 The product has been used, shows signs of wear, or is not in its original condition.
🚫 The product was sold as a clearance or final sale item.
🚫 The product was damaged after purchase due to misuse or improper handling.
Defective or Incorrect Items
If the item is defective (due to a manufacturing fault) or you received the wrong product, please contact us within 48 hours of purchase or delivery, and we will gladly replace or refund it.
We appreciate your understanding and look forward to keeping your cats happy and entertained!
